Job Not Found

HTTP Status: 404

{
  "code": "job_not_found",
  "message": "No job with id 'job_8f3a1c2e9b7d4a10' was found, or it has expired.",
  "request_id": "req_3f6a2c1e-9b0d-4e7a-8c21-5d1f0a9b7e42",
  "doc_url": "https://docs.poof.bg/errors/job-not-found"
}

Reasons and How to Fix

Job Has Expired

Video results are kept for 24 hours after completion (expires_at on the job). After that the output is deleted from the CDN, result_url stops working, and GET /jobs/{id} returns 404. To fix:

Download results promptly, ideally as soon as the job completes
Copy the file to your own storage if you need it for longer
Submit the video again to get a new job. It is billed again

Wrong or Mistyped Job ID

Job IDs start with job_ and are returned as id in the 202 response to POST /remove for a video. Check that you are using the full ID and not, for example, the request_id.

# ❌ Wrong - request_id is not a job id
curl https://api.poof.bg/v1/jobs/req_3f6a2c1e-9b0d-4e7a-8c21-5d1f0a9b7e42 \
  -H "x-api-key: pk_your_api_key"

# ✅ Correct
curl https://api.poof.bg/v1/jobs/job_8f3a1c2e9b7d4a10 \
  -H "x-api-key: pk_your_api_key"

The easiest way to avoid mistakes is to use the status_url from the 202 response verbatim, and the result_url from the completed job.

Job Belongs to Another Account

Jobs are scoped to the API key’s organisation. A job created with one organisation’s key is not visible to another and returns 404, not 403.

Getting Started

API Reference

Job Not Found

Reasons and How to Fix

Job Has Expired

Wrong or Mistyped Job ID

Job Belongs to Another Account

Need Help?

​Reasons and How to Fix

​Job Has Expired

​Wrong or Mistyped Job ID

​Job Belongs to Another Account

​Need Help?

Reasons and How to Fix

Job Has Expired

Wrong or Mistyped Job ID

Job Belongs to Another Account

Need Help?