Reasons and How to Fix
Temporary Processing Failure
The API gateway could not get a result from the image processing service. The status tells you why:
All three are transient and safe to retry. The failed request is not billed.
To fix:
- Wait a few seconds and retry the request
- Use exponential backoff for automatic retries
- Check status.poof.bg for any ongoing incidents
Retry Strategy
Persistent Failures on One Image
If only a specific image keeps failing, the problem is usually the image itself, and you will typically seeinvalid_image or processing_failed instead.
To fix:
- Verify the image opens correctly in an image viewer
- Try converting to a standard JPEG or PNG
- Try a smaller version of the image
Service Status
Check status.poof.bg for real-time service status and incident reports.Need Help?
If the issue persists, contact us at support@poof.bg with yourrequest_id and the image (if possible).